From IT Chaos to 99.9% Uptime: How a Grays Law Firm Transformed Their Technology
The Challenge
A 12-person law firm in Grays, Essex was losing an average of 4 hours per week to IT issues — slow laptops, email outages, and a lack of any cybersecurity. Their previous IT provider had no SLA and often took 48+ hours to respond to critical issues.
Our Solution
AARAi Solutions deployed a full managed IT support package: 24/7 remote monitoring, same-day on-site response, Microsoft Defender for Business across all endpoints, and a structured helpdesk. We migrated their on-premises file server to SharePoint, enabling secure remote access for fee-earners working from home.
Results
- ✓99.9% system uptime in the 12 months post-migration
- ✓Average helpdesk response time reduced from 48 hours to under 5 minutes
- ✓Zero ransomware or malware incidents since deployment
- ✓£8,400 annual saving vs. previous IT costs
“We used to dread Mondays because of the IT backlog. Now it just works.”
— Practice Manager