Frequently Asked Questions
Everything you need to know about AARAi Solutions, our services, pricing, and how we work.
What areas do you cover?+
We are based in Grays, Essex and serve businesses across Essex, London, and nationwide across the UK. We also support businesses in India. Remote support is available anywhere.
How quickly do you respond to IT issues?+
Under 5 minutes for critical issues (systems down, security breaches). Within 1 hour for standard issues. Within 4 business hours for general enquiries. All backed by a written SLA.
How much does managed IT support cost?+
Pricing starts from a flat monthly fee per user — no call-out charges, no hidden extras. We tailor every quote to the size and needs of your business. Contact us for a free no-obligation quote.
Do I need to sign a long-term contract?+
No lock-in. We operate on monthly rolling contracts for most services. We believe you should stay with us because we are delivering results — not because you are tied in.
Can you support remote and hybrid teams?+
Yes — all our services are built for remote and hybrid working. Cloud-based tools, secure remote access, and remote helpdesk support are all included as standard.
What is AI Agent as a Service (AAaaS)?+
AAaaS means we design, build, and deploy a custom AI agent tailored to your business. It can answer customer enquiries, take bookings, qualify leads, and connect to your existing systems — running 24/7 automatically. We get it live in under 48 hours.
How long does cloud migration take?+
Typically 2–4 weeks for most SMEs. We handle everything — planning, migration, testing, and training — with zero disruption to your working day.
Do you work with businesses outside the UK?+
Yes. We serve businesses in the UK and India. Remote support and cloud services are available globally.
What happens if something goes wrong after deployment?+
All our services include SLA-backed ongoing support. We monitor your systems proactively and will respond to any issues according to your agreed SLA — most critical issues resolved in under 5 minutes.
Are you a Microsoft or Google Partner?+
We work extensively with Microsoft 365, Azure, and Google Workspace and are in the process of completing relevant partner certifications. Our engineers are trained and experienced across all major platforms.
What size businesses do you work with?+
We work with businesses from 5 to 500 employees across any industry. Our packages are designed to be accessible for small businesses and scalable for growing ones.
How do I get started?+
Simply get in touch via our contact page, email hello@aarai.co.uk, or call +44 (0) 7471 499843. We will arrange a free 45-minute consultation to understand your business and recommend the right services.
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